30-Day Return Guarantee
Not satisfied with your piece? Return it within 30 days of delivery for a full refund or exchange — no hard feelings, no complicated forms.
Return Conditions
- Items must be returned unworn, undamaged and in original packaging.
- Custom / engraved / personalized pieces are made to order and are non-returnable unless defective.
- Proof of purchase (order number) is required.
- Return shipping costs are the buyer’s responsibility unless the item arrived damaged or incorrect.
How to Start a Return
Complete our US Return Form or email info@mirametaljewelry.com with your order number and reason. We will send you the return instructions within 1–2 business days.
Return Address & Contact
Request a Return Authorization Code (RMA) before shipping anything back. Unapproved returns cannot be matched to an order and may be refused.
- Email info@mirametaljewelry.com or use our US Return Form with your order number and reason. We reply within 1-2 business days.
- Pack the item securely with your order number and name inside the parcel.
- Write the RMA code on the outside of the package and ship it to the address below.
Return Address
MIRAMETAL JEWELRY
No. 109, Changban Road, Changhong Village, Jiahe Street
Baiyun District, Guangzhou City, Guangdong Province, China
Postal code 510440
Tel: +86 186 8842 1581
WhatsApp: +86 134 2888 0343 (Monday-Friday, 9:00 AM - 6:00 PM GMT+8).
Return shipping costs and any applicable customs duties are the customer’s responsibility, unless the item arrived damaged or incorrect. Final-sale promotional items are not eligible for return or exchange.
Refund Timeline
- Once your return is received and inspected, we process refunds within 3–5 business days.
- Refunds are issued to the original payment method.
- You will receive an email confirmation as soon as your refund is on its way.
Exchanges & Size Adjustments
Exchanges are processed as fast as refunds. Need a different size or finish? We will prioritise your exchange order so you are not left waiting.