Processing Time
Orders are processed within 1–2 business days after payment confirmation. Custom and OEM orders include sampling and production time — we confirm exact timelines in your quote.
Shipping Methods & Rates
| Region | Method | Est. Time | Rate |
|---|---|---|---|
| United States | Free Shipping | 7–12 days | Free over $59 |
| United Kingdom | Standard / Express | 7–14 days | From $4.90 |
| European Union | Standard / Express | 8–15 days | From $5.90 |
| Rest of World | Standard / Express | 10–20 days | Calculated at checkout |
Expedited and DHL/FedEx options are available for urgent orders. Contact our team for a custom shipping quote on bulk orders.
Delivery Time Estimates
- In-stock retail orders ship within 1–2 business days.
- Custom/OEM pieces ship after sample approval + production (7–30 days depending on volume).
- Bulk wholesale orders ship via sea or air freight — timeline confirmed per order.
Tracking
Every order includes a tracking number sent by email once your package ships. Track live status on our Order Tracking page.
Customs, Duties & Taxes
International orders may be subject to import duties, taxes and customs fees charged by the destination country. These are the responsibility of the buyer unless otherwise stated at checkout.
Lost or Damaged Packages
If your package arrives damaged or is lost in transit, contact us within 7 days of the expected delivery date with your order number and photos. We will reship or refund promptly.