01 · The Promise
30-Day Return Guarantee
Not satisfied with your piece? Return it within 30 days of delivery for a full refund or exchange — no hard feelings, no complicated forms.
For wholesale & OEM orders, quality issues are covered by our production quality guarantee — 100% piece-by-piece QC before shipping.
02 · Conditions
Return Conditions
- Items must be returned unworn, undamaged and in original packaging.
- Custom / engraved / personalized pieces are made to order and are non-returnable unless defective.
- Proof of purchase (order number) is required.
- Return shipping costs are the buyer’s responsibility unless the item arrived damaged or incorrect.
03 · How to Start
How to Start a Return
Complete our US Return Form or email info@mirametaljewelry.com with your order number and reason. We will send you the return instructions within 1–2 business days.
04 · Refunds
Refund Timeline
- Once your return is received and inspected, we process refunds within 3–5 business days.
- Refunds are issued to the original payment method.
- You will receive an email confirmation as soon as your refund is on its way.
05 · Exchanges
Exchanges & Size Adjustments
Exchanges are processed as fast as refunds. Need a different size or finish? We will prioritise your exchange order so you are not left waiting.