Q: What is your minimum order quantity (MOQ)?
A: Our standard MOQ is 50 pieces per style. However, we offer flexible options for first-time buyers and sample orders — contact us for details.
Q: Can I order samples before placing a bulk order?
A: Yes! Sample orders are welcome. Sample pricing may differ from bulk pricing. Please contact our sales team to request samples.
Q: How do I place an order?
A: Browse our catalog, add items to your inquiry list, and contact us via email or the Contact form. Our sales team will prepare a proforma invoice for your review.
Q: What shipping methods do you offer?
A: We ship worldwide via DHL, FedEx, UPS, and EMS. Shipping costs vary by destination and package weight. We’ll provide a shipping quote with your order.
Q: How long does delivery take?
A: Production typically takes 7-15 business days depending on order size. Shipping takes an additional 3-7 business days for most destinations.
Q: Do you offer dropshipping?
A: Yes! We support dropshipping with blind shipping — no MIRAMETAL branding on the package. Contact us to set up your dropshipping account.
Q: What payment methods do you accept?
A: We accept T/T bank transfer, Western Union, PayPal, and major credit cards. Payment terms are discussed during order confirmation.
Q: Do you require a deposit?
A: For new customers, we typically require a 50% deposit to begin production, with the balance due before shipment. Established customers may qualify for net terms.
Q: What materials do you use?
A: All our jewelry is crafted from genuine 925 sterling silver. We also offer pieces with 18K gold plating, rhodium plating, moissanite, cubic zirconia, natural gemstones, and freshwater pearls.
Q: Do you provide quality certifications?
A: Yes. Moissanite pieces include GRA certification upon request. All sterling silver pieces are stamped 925 and can be accompanied by a certificate of authenticity for bulk orders.
Q: Can I customize jewelry designs?
A: Absolutely! We offer OEM/ODM services. Send us your designs or reference images, and our craftsmen will create custom pieces for your brand.
Q: What is your return policy?
A: We accept returns for manufacturing defects within 14 days of delivery. Please see our Returns & Exchanges page for full details. Custom and personalized orders are non-returnable.
Q: Do you offer a warranty?
A: Yes, all MIRAMETAL products come with a 6-month warranty against manufacturing defects. Normal wear and tear is not covered.
Q: How can I reach customer service?
A: Email us at support@mirametaljewelry.com or use our Contact page. We respond within 24 hours on business days. Business hours: Monday to Friday, 9:00 AM — 6:00 PM (GMT+8).
